Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your itemto request a return. ALL sales are final after 7 days from delivery, unless there is an issue with delivery information (e.g., incorrect address or failure of delivery due to an error).

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at madebynoslihp@gmail.com. Returns should be sent to the following address:

4205 Kinmount Rd, Lanham, MD 20706

You can always contact us for any return questions at madebynoslihp@gmail.com.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products (such as special orders or personalized artwork)

• Sale or discounted items

 

Please contact us if you have questions about your specific item.

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Exchanges

We do not offer exchanges.

If you’re unsatisfied with your item and it meets our return conditions, you may return it for a refund (within the eligible time window), and place a new order separately.

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European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must still meet the return eligibility requirements stated above.

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Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note, it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at madebynoslihp@gmail.com.